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Customer Success Toolkit for Splunk

Splunk Labs
This app has been archived. Learn more about app archiving.
This app is NOT supported by Splunk. Please read about what that means for you here.
Overview
Details
The Splunk Customer Success Toolkit is intended to help provide guidance between you and your dedicated CSM. Use it to analyze Governance (access & roles), System Information (Health and Configuration), Planning, Adoption, and Enablement.

CS Toolkit App Instructions

The CST collects Splunk's internal data to help you understand how Splunk is used in your organization.

The CST should be installed on a search head that has access to your Splunk internal log files.
You will also need to create a summary index that will be used to consolidate the required data.

The default summary index name is "cst_summary", however if you wish to use a different name, please follow these steps:

  • Create a new summary index with your chosen name
  • In the CST app, change the definition of search macro cst_summary_index to: index=<your_new_summary_index_name>

For most of the dashboards you will need to let the CST "bed in" for 24 hours in order for summarization searches to run.

Release Notes

Version 2.6.6
Aug. 29, 2022

Version 2.6.6

Authors Tristan Collins

Release Date: 29 Aug 2022

Minor bug fixes:
- Scripting errors reported on elearning and adoption dashboards
- updated tabs.js
- updated tabs.css
- updated elearning.xml
- updated adoption.xml

Version 2.6.5
Feb. 15, 2022

Version 2.6.5

Authors Tristan Collins

Release Date: 16 Feb 2022

Minor bug fixes and dashboard enhancements:
- Added System Info > Health > CPU Utilisation - For workload pricing customers to have an overview of what is impacting their environment
- Update for jQuery 3.5 requirements for all dashboards.
- Fixed issue with Index Config Overview search not completing - Bucket events on 8.2.x
- Fixed issue with EDU dashboard search missing records that use SCORMLESSONSTATUS "completed" vs. "passed"

Version 2.6.4
Aug. 3, 2021

Version 2.6.4

Authors Yaniv Feldman, Tristan Collins

Release Date: 03 Aug 2021

Minor bug fixes and dashboard enhancements:
- lower panels in content creation dash were readded
- bug: disable schedule for saves search: History collect events meta data
- bug: Index Details - The previous query did not show roles with access correctly
- changed sort descending and top 10 charts in apps analysis, ad hoc search analysis, dashboard analysis
- remove the app-restart requirement as it no longer contains indexes.conf
- Enablement dashboard rework to remove manual transcript editing on upload.

Version 2.6.2
Sept. 29, 2020
  • Splunk version 8.x support
  • Added new Adoption Analysis Dashboards
  • Added summary searches to populate visualisations in thew new Adoption Analysis Dashboards
  • Education reports:
  • Search optimisation
  • Included ILT course detail
  • Dark Mode Theme
  • AppInspect Passed ; Compatible with Splunk Cloud (vetted)

Known issues:
- Education Transcript upload: Transcript csv export header row needs to be manually changed to uppercase before uploading in order for reports to work:
REGISTRATIONID,FIRSTNAME,LASTNAME,EMAIL,DOMAINNAME,SCHEDULEID,COURSENAME,REGISTRATIONTIMESTAMP,REGISTRATIONSTATUS,SCORMLESSONSTATUS,ELEARNINGSTARTDATE,ELEARNINGCOMPLETIONDATE,REGISTRATIONENTEREDDATE,SCHEDULEDSTARTDATE,SCHEDULEDENDDATE,ELEARNINGLASTACCESSDATE,ATTENDED,PASSED,CLASSTYPE

  • eLearning Details Report: There are issues with how courses are displayed (complete, incomplete, etc. ) due to how they are reported in underlying transcript file.
    We are working with the education team to get this resolved.
Version 2.6.0
Aug. 14, 2020
  • Splunk version 8.x support
  • Added new Adoption Analysis Dashboards
  • Added summary searches to populate visualisations in thew new Adoption Analysis Dashboards
  • Education reports:
  • Search optimisation
  • Included ILT course detail
  • Dark Mode Theme

Known issues:
- Education Transcript upload: Transcript csv export header row needs to be manually changed to uppercase before uploading in order for reports to work:
REGISTRATIONID,FIRSTNAME,LASTNAME,EMAIL,DOMAINNAME,SCHEDULEID,COURSENAME,REGISTRATIONTIMESTAMP,REGISTRATIONSTATUS,SCORMLESSONSTATUS,ELEARNINGSTARTDATE,ELEARNINGCOMPLETIONDATE,REGISTRATIONENTEREDDATE,SCHEDULEDSTARTDATE,SCHEDULEDENDDATE,ELEARNINGLASTACCESSDATE,ATTENDED,PASSED,CLASSTYPE

  • eLearning Details Report: There are issues with how courses are displayed (complete, incomplete, etc. ) due to how they are reported in underlying transcript file.
    We are working with the education team to get this resolved.
Version 2.5.9
March 12, 2019

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