Deploy the Platform Advisor for Remedy app to your search head.
The included rpa-inputs-ta and rpa-ta in the appserver/addons/ directory should be deployed to your universal forwarder(s) and indexer(s), respectively.
Edit the rpa-inputs-ta/default/inputs.conf to reflect the correct location of your ARS logs. This app requires separate logs for api, SQL, user, error, etc. See the included inputs.conf.example for the complete list and predefined sourcetypes.
Effect-Tech develops and deploys proven, results-oriented IT service management and IT operations solutions to Fortune 500 companies with a dedicated Splunk team. With over 120 years' of combined experience, our team of system, process, data architects, and technical staff are some of the most knowledgeable and experienced individuals in the industry bringing unique insights to assimilate traditional service, operations, and technology silos - resolving core, legacy IT issues that impact service management and IT operations metrics and unlocking more value for each IT dollar spent.
For our BMC Remedy customers we’ve implemented Splunk solutions to fit their application management needs. Leveraging the power of Splunk to collect data from all tiers of the BMC Remedy platform we develop a Splunk solution around the most important data needs of the Remedy admin team. In some cases we’ve leveraged DBConnect to collect critical data from within the Remedy applications that is currently difficult to monitor and manage. Some of the areas of focus may include the following:
For additional information on this app, contact us at SolutionsTeam@effect-tech.com or visit effect-tech.com
WARNING: High volume logs created by ARS deployed to MS Windows will result in a multitude of duplicate events in Splunk due to the way Windows writes the log file. We are working with Splunk on a solution, in the meantime, please contact us for consultation on a work around.
As a Splunkbase app developer, you will have access to all Splunk development resources and receive a 10GB license to build an app that will help solve use cases for customers all over the world. Splunkbase has 1000+ apps from Splunk, our partners and our community. Find an app for most any data source and user need, or simply create your own with help from our developer portal.